FAQs

Placing an order with us is quick and easy. Follow these simple steps:

1. Browse the Catalog: Explore our collection of handmade leather aprons and choose the product that suits your needs.
2. Select Product Options: Pick your desired size, color, and any customizations (if available).
3. Add to Cart: Click the “Add to Cart” button to include the item in your shopping cart.
4. Review Your Cart: Once you’re done shopping, click on the shopping cart icon to review your selected items.
5. Proceed to Checkout: Click the “Checkout” button to start the ordering process.
6. Provide Shipping Details: Enter your shipping address and contact information.
7. Choose Payment Method: Select your preferred payment option and complete the payment process.
8. Confirm Order: Once your payment is processed, you’ll receive an order confirmation email with the details of your purchase.

If you need assistance, our customer support team is always here to help!

We understand that sometimes you may need to modify or cancel an order. Here’s how you can do it:

1. Contact Us Promptly:

   • Send us an email or call our customer support team as soon as possible after placing your order.
   • Provide your order number and details of the change or cancellation.

2. Cancellation Policy:

   • Orders can be canceled if the request is made before the product is shipped. Once the order has been dispatched, cancellations may not be possible.

3. Changing an Order:

   • If you need to update your shipping address, product size, or other details, reach out immediately. We’ll do our best to accommodate your request before the order is processed.

4. Refunds (if applicable):

   • For cancellations, any payments made will be refunded according to our refund policy.

If your order has already shipped, we may still be able to assist with returns or exchanges. Please contact us for more information.

No, you don’t need an account to place an order. We offer a guest checkout option for a quick and hassle-free shopping experience.

However, creating an account comes with several benefits:

1. Order Tracking: Easily track the status of your orders.
2. Faster Checkout: Save your details for future purchases.
3. Exclusive Offers: Receive special discounts and updates.
4. Order History: Access a complete record of your past purchases.

Whether you shop as a guest or create an account, we ensure a secure and seamless ordering process!

Tracking your order is simple and straightforward. Here’s how:

1. Order Confirmation Email:

   • After placing your order, you’ll receive an email confirmation with a unique tracking number (if applicable).

2. Visit Our Website:

   • Go to the “Track Your Order” section on our website.
   • Enter your order number and email address to view the latest updates.

3. Courier Website:

   • Use the tracking number provided to check the status directly on the courier’s website.

4. Contact Customer Support:

   • If you’re unable to track your order or have questions, our support team is here to assist you.

Rest assured, we’ll keep you informed at every step until your order is delivered!

We want you to be completely satisfied with your purchase. If for any reason you need to return a product, here’s how you can do it:

1. Review Our Return Policy:

   • Returns must be made within 30 days of your order (please check the return policy for specific time frames).
   • The product should be unused, in original condition, and in its original packaging.

2. Contact Customer Support:

   • Reach out to our customer service team via email or phone with your order number and details of the item you wish to return.

3. Return Authorization:

   • We may require you to complete a return authorization form or provide additional details. Once authorized, we’ll provide you with return instructions.

4. Ship the Product Back:

   • Pack the product securely and send it back using the provided return shipping address. You are responsible for return shipping costs unless the product was damaged or incorrect.

5. Refund or Exchange:

   • Once we receive the returned product, we will process your refund or issue an exchange, depending on your preference and our return policy.

If you have any issues with the return process, our support team will be happy to assist you.